8.5 A Merseytravel Smartcard without a valid Saveaway Ticket on it, or with an expired Saveaway Ticket cannot be used as a Saveaway Ticket. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Conditions for using the tickets and information for people who apply. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. Following receipt of this information, we will hotlist the card preventing further usage. Are there any restrictions in place when using a Solo Term Time Ticket? (d) It is the Account Holders responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. For help with Areas and Zones, please click here. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Closed on Christmas Day. We can prevent your lost card from being used and send you a replacement if necessary. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. We can prevent your lost card from being used and send you a replacement if necessary. merseytravel fast tag login Noend Tatical Documentao para posse e porte de arma de fogo. 7. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. 1. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). I applied for my Solo Term Time Ticket online, when will I receive it? This is because the device is manufactured by a third party. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. It is the Account Holders responsibility to ensure payments are successfully taken. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our website. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. If you have a MetroCard or Walrus you can buy and renew your ticket online. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Misuse7.1 My Tickets remain the property of Merseytravel at all times. Privacy PolicyThe personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . 5. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Which dates are covered by Solo Term Time Tickets? 8.4 In serious or repeat cases of Saveaway Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. I have a Walrus card - do I need to change this to use the MetroSmart website? Following receipt of this information, we will hotlist the card preventing further usage. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. You may also wish to give your card a user name. 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. This clause 9 also applies to accidental destruction of a Trio Ticket. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. No trains are running from the station. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Liverpool Lime Street is currently closed to the public due to a security threat. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Check which, your journey starts in and which zone it ends in then make a note of the zones you travel through. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. Merseytravel Trio Tickets Terms and Conditions of Use. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. When you buy your first smartcard you will receive a MetroCard. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. You can combine different types of season tickets for journeys through different areas or zones. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. What is a MetroCard and is it different to a Walrus card? For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. My ticket is not working. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. You can have more than one ticket on your card at any time. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Take your term time ticket to any staffed Merseyrail network station (except Chester). 6.1 Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Don't let them take you for a ride. I have received my email confirmation and I notice that I have entered my personal details incorrectly? 10.3.5 the Railpass is surrendered to us with the request for a refund. 16. You can just get the Arriva #89 all the way there from Liverpool airport. Go to any Merseytravel Centre or a Merseyrail station. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Apprentice Bus & Rail Passes | Merseytravel The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price bus or. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Trio tickets are valid on buses, trains and Mersey Ferries* in your chosen zones or areas across Merseyside. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. (e) We may stop providing the T-Flow Scheme at any time. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. Keep your receipt or email confirmation as proof of purchase. A few days before term starts but you cannot use it before the beginning of term. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. For buses in your chosen area How long are the tickets valid for? Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. Personal accounts are restricted to a maximum of 4 Users. If you find that your journey will take you outside your chosen tickets area, simply pay the normal fare for the extra part of your journey before the journey begins. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Personal accounts are restricted to a maximum of 4 Users. This agreement is between you and Merseytravel. A VRN can be linked to only one T-FLOW Account. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. Introducing Merseytravel's 03 Tickets for Adults . I no longer need my ticket can I have a refund ? We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. No, you can register your Walrus card online. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll. (f) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Term TimeMonday to Friday during term time only, including half term. When you buy your first smartcard you will receive a MetroCard. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Your ticket will be checked and the refund calculated. Misuse of the concession may lead to prosecution. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. Please call 0151 330 1000 to check. Merseytravel's Guide to Season Tickets leaflet. Welcome to MetroSmart Merseytravel's smartcard website. Term Time Application Form 24. 3. You will then be able to register your MetroCard and buy Adult Solo tickets online. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. We do not currently offer an app but our MetroSmart website is mobile friendly and the site can be accessed online, via your mobile phone or tablet. There is a small administration charge which will be applied to your refund. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. 2. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. You no longer need a photo or application form. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. What should I do? 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. Card Number. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. (b) We will use every effort to repair or fix the defect, or issue a replacement as soon as reasonably practicable and, in any event, within seven days. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. 13. If you are entitled to a refund, we will process it within threeweeks. Please call 0151 330 1000 to check. Merseytravel's Guide to Season Tickets One ticket for all the different journeys we make. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. If you buy a ticket online, it will be available 24/36 hours after you buy it. I applied for my Solo Term Time Ticket online, when will I receive it? Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. AnnualAnytime, any day and starts on the day you buy it. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Privacy PolicyThe personal data you provide us in relation to the My Tickets and on the Merseytravel Website is subject to our Privacy Policy. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Renew it online or at a Merseytravel Centre a few days before term starts. 14. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. Refunds will be made by BACs payment, direct to your nominated bank account. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. 6. Can I check when my ticket is due to expire? Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Is currently closed to the public due to a maximum of 4 Users is by. And Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart website way there from Liverpool.... Can buy and renew your ticket online this information, we will hotlist card... If Merseytravel identifies a duplicate VRN we reserve the right to block the user or... Ferries ( direct river crossings only ) National Express or Merseylink Fill in the unlikely event that card. 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