Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. After a few weeks I noticed it was working again so I resumed usage. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Future US, Inc. Full 7th Floor, 130 West 42nd Street, The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Here's how it works: Open DoNotPay in any web browser. Get the best of iMore in your inbox, every day! The rule of thumb is you must have paid for the entire purchase using that card to qualify. Try Tom's or Crest. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. Please contact Fitbit Support directly. See the Fitbit. *This open box product may have visible dents or scratches. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. How do I turn off and shut down my Fitbit? Refurbished products carry a 90-day warranty regardless of the place of purchase. Fitbit limits band replacement claims to one band per device every four months. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). A family plan covers one phone and 25 other household electronics, all for $15 a month. Regarding how long Fitbits last, its actually hard to say. Thank you. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. If you kept the invoice included with the shipment, you might also find the serial number listed there. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Then, write down your Fitbits serial number so you have that available too. . For some people, paying for another one may not be immediately possible. Looking for Fitbit's return policy? It's moved! There are two barcodes on your Fitbits original packaging box. This limited product warranty is provided free of charge. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. My watch face popped off and took in moisture. Sorry to hear that your Versa 2s screen took in moisture. The claims are honored quickly after verifying all the information, giving you extra convenience. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear It's more like Eskom - it's great if it works but you know you can't trust it. How do I get it replaced under warranty? All accessories originally included with your purchase must be included with your return. Shipping and handling charges may apply except where prohibited by applicable law. If it doesnt work, Fitbit normally replaces it. All our products meet rigorous quality standards and are backed by industry-leading guarantees. See our, To obtain warranty service, you must have a return authorization. My fitbit screen went blank. Shop Now Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Shop for VINSOC Electronics & Mobiles on noon. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Deductible. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. I have a FitBit Charge 4 special purchased 7/19/20. I was given as a gift in June. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Proceed to remove item from shopping cart. Proceed to remove item from shopping cart? Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store The warranty includes the device and wristband. Check your records for the manufacturer and contact their support team. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. It works, but I cannot see anything on screen or reset. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. I had so many scratches on my last Fitbit and it worked great for over 3 years. Would be lost in life without unlimited data. (You can find the earlier version(s) in ourarchive.). Payments: So I know a thing or two about teaching others and creating how-to guides! You can also find the same information on their website (opens in new tab). The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. What do I need to do? First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Get the low-down on all things Fitbit legal. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . This article has been viewed 168,910 times. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. You also need to confirm you have not breached any warranty conditions. See the seller's listing for full details . This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. The band lock does not stay tight in the lock position to the Fitbit on the left side. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Only send in the part of the device thats causing problems. . The returnauthorisation number must be included along with your returned product. See the Fitbit. Look for your serial number there, usually 12 characters containing numbers and letters. Cancel Anytime for a Refund! Good luck and keep us posted. It's moved! As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. Is my Fitbit waterproof for swimming readings? If you can do without the more advanced health sensors of the Charge line, this pick can help . Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. wikiHow is where trusted research and expert knowledge come together. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. By using our site, you agree to our. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! This protection planalso covers some accidental damage. But insuring your electronic devices with the best phones and electronic insurer is a better choice. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Use Discount Code: NOFEE at Checkout for FREE Activation! It depends on what Fitbit model you use. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. To obtain warranty service, you must have a return authorization. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Proceed to remove item from shopping basket? Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. So dissatisfied and disappointed. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. Stay tuned for future updates. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! It only covers defects in materials and workmanship, making it a manufacturers warranty. We use cookies to make wikiHow great. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. There was a problem. 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