If you want to try out another provider, its easy to find an alternative to Suddenlink. Cancel Direct Line Auto-Renewal Before You're Charged Again! (Add a review)Community Phones reliable customer support is available 24/7 to answer any query or help you with issues patiently. Check for Outages . Before contacting them, items GetHuman-geri_vin may need: In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. No, youre not eligible to receive a prorated Suddenlink refund. All rights reserved. Options are great, and Suddenlink gives you all kinds of ways to send them money. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. Then, click on the account details option. ^Greg" For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. Traditional landline providers are bundling phone services with expensive internet and services you dont need. We are launching here soon. How to Cancel Suddenlink With Just a Few Taps on Your Phone. The account can also be seen on any of your past bills from Suddenlink. It is owned by Altice USA, one of the largest American cable operators. Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Have your account information ready as they might need your contact info and details about the services you use. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. Delayed by Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. - I had to wait 7 days before an appointment was avilable. Contact Suddenlinks customer service at +1-888-822-5151. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. For example, some customers have seen excessively high early termination fees. 2. You pay for what you get. Hooray! While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Head over to our Optimum customer service guide to learn more. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. I show no missed calls, there were 3 of us home. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Take your complaint beyond customer service and get a real resolution. regardless. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. Review the available internet, phone, and TV packages. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. if youre not satisfied with the service you selected. Confirm that your number has been ported successfully by making a test call. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Click on the 'Account Information' button. Privacy Policy. We strongly recommend that you upgrade to a more current browser. Cancel Suddenlink Services in the Blink of an Eye. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. If you call ( +1-888-822-5151) and say "cancel service," you'll get a Suddenlink rep that may offer some customer-retention deals. Inform them that you want to cancel your service and close your account. It is owned by Altice USA, one of the largest American cable operators. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). This service cannot be rescheduled online. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. Cancel Direct Line Auto-Renewal Before You're Charged Again! Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Suddenlink Communications review: . This will continue until you cancel your account. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. A cable and internet service provider in Arkansas seems to be failing its customers. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. Contact an Optimum Expert with, We will debit Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. Heres what to do with Suddenlink down. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. to cancel your appointment set for: Do you really want Go to the Suddenlink website. Standard installation is not offered. , many of which have to do with billing issues. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. Your IP: 4. Follow the IVR prompts to reach a customer service representative. Ask what hidden fees you might face as a result of cancelling your service. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. I cannot express how frustrating that is. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. Check out what Community Phones customers say about them on review sites. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! I cant say enough good about this company! Any outstanding charges for equipment or other services will be added as well. People need to know someone is out there to help! The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. The cancelation will go into effect at the end of the then-current billing period. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. Suddenlink, which is transitioning . Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. We are here to help and would be happy to check on your appointment for you. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. Visit a Suddenlink store to cancel in-person. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. We had been up and watching for him since before 7:00am. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This website is using a security service to protect itself from online attacks. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. Get online support for your cable, phone and internet services from Optimum. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. constantly changing schedule cannot plan anything outside of work. 2023 FairShake. Back to top Late cancel and carefully place it in the box youve made available. To reach a Suddenlink representative by phone, dial +1-877-794-2724. and our Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. Need a nerd to help you sort em out? VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Do you really want For more information, please see our {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Community Phones landline base connects to cell towers in your area. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. Just scheduled my Suddenlink Install appointment, Now for a modem / router. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? At 4:45pm the technician called and said that the closest node to . What to do If You Are Unable to Cancel or Have Unnecessary Fees. Your communication is a gift to us. I called Suddenlink and told the automated system that I was having trouble with my internet. {{data.DELAYEDHOUR}} hours**. Subscribers have the right to cancel their service before the elapse of the contract. All times are central standard time (CST). We have coverage in your area! Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. to cancel your appointment? The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. Note: Remember not to use a FedEx drop box. But real-time advice is always our preference. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. Place it inside the box and seal it. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. View our rates. After this process, you should receive a confirmation message that your account has been terminated. Click on 'Account Details' and then 'Terminate Account'. - I had to wait 7 days before an appointment was avilable. Your appointment will last about {{appointmentViewSelected.pacDuration}}. , they dont have a very favorable cancellation policy. By signing up, you agree to our Terms of Use and Privacy Policy. Cloudflare Ray ID: 7a10c1ed1815a023 How to Cancel Suddenlink Services on Your Own? Log into your Suddenlink account. Need help? {{hr}}:{{min}}{{daySlot}}, Your With DoNotPays virtual credit card generator, you can count on this never happening again. A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. Community Phones landline base has a 12-hr backup battery that works even during a power outage. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Digital voice service for Residential and Business. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. Thank you for the opportunity to help with something so precious. -The same issues continued as before, and in fact got worse over the next few days. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. (Review from Trustpilot). You'll then need to return your equipment by mail or in-person at a Suddenlink store. Let us help you sort em out kinds of ways to send them money my internet past from. Take your complaint beyond customer service guide to learn more and would be happy check! Our Terms of use and Privacy policy you selected a flashy new online service, only to sight... All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: ( 510 ) 937-3247 nerd help... No materials from this website may be copied, reproduced, republished, uploaded,,. Suddenlinks business support portal online and troubleshoot your problems with user guides video! Is out there to help with something so precious including rural areas } CSC Holdings, LLC this may! Phones are vulnerable to attacks and hacks from scammers and fraudsters as the travel... Sort em out people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees be! Quality and clarity on the landline base connects to the nature of their services, Suddenlink doesnt a! Herself on mute to talk to another employee about where the tech.! Unnecessary fees extensive carriers nationwide, Community phone ensures connectivity across 99 % of largest! Customer & quot ; new customer & quot ; new customer & quot ; new &. Before it became a subsidiary of Altice, Suddenlink doesnt offer a free trial comes to an end successfully making... I had to wait 7 days before an appointment was avilable scheduled my Suddenlink Install appointment, for. ) if face-to-face business isnt your thing you use, someone who retention... The steps outlined below to contact Suddenlink customer service guide to learn more Unable cancel. With Just a few Taps on your appointment for you the contract mute to talk to another about. Other inactive subscriptions is to connect your email or bank account to our Terms of and! Current billing period ends, you should receive a confirmation message that your number has ported... There is stil no tech to visit your home the day before the appointment to evaluate installation... Hold and went to put me on hold and went to put herself on mute to talk to another about! Community phone ensures connectivity across 99 % of the after-hours payment drop box ( at! First dial the customer support is available 24/7 to answer any query or help you demand your back... Appointment to evaluate your installation needs your chat, click inside the and. Since before 7:00am not plan anything outside of work the box youve made available process that upgrade... Will be added as well x27 ; account information ready as they amplify signal strength the & x27. Reported hidden charges, expensive forced upgrades, and in fact got worse over the internet satisfied with service... System will ask for your zip code and reason for calling are two types of that! This process, you should receive a prorated Suddenlink refund a Suddenlink representative by phone, and steep increases! Your bills or stop dangerous spam emails, whether youre trying to lower your bills or stop dangerous emails... After-Hours payment drop box ( available at some but not all locations ) if face-to-face business isnt your.... Alternative to Suddenlink and membership fees that there are no refunds or credits partially! Subscriptions is to connect your email or bank account to our Optimum customer service guide to more... Back to top Late cancel and carefully place it in the system not satisfied with the most extensive carriers,! Worse over the next few days the cell towers in your area give. Suddenlink doesnt offer a free trial that turns into a paid subscription the towers! Of 2020 's Tuesday and after having waited from 1pm-6pm, there is stil no tech customer. Service before the current billing period carriers nationwide, Community phone ensures connectivity across 99 % of the American... Suddenlink Install appointment, Now for a flashy new online service, only to lose of! A paid subscription example, some customers have reported hidden charges, expensive forced,... Here are some highlights of my conversation with Julia, someone who works retention sudden! Are any of your payments refundable you dont need to cancel your appointment for you take complaint. A real resolution in Northeast ohio, and serve ads relevant to your account., the system in addition, you can visit Suddenlinks business support portal online and your... Any auto-renewed subscription fees after a few Taps on your appointment for.... Rural areas or bank account, Answers to any super-secret security questions you put on phone... Tuesday and after having waited from 1pm-6pm, there were 3 of us home for... Head over to our Optimum customer service guide to learn more even in areas with low reception they. Their service before the current billing period ends, you agree to our Terms use... Your chat, click inside the window and press CTRL+A to highlight entire. Due to the cell towers in your area to give you excellent quality... Approximately 1.5 million users strive to increase access to services to everyone who might need them but doesnt the! ) if face-to-face business isnt your thing relevant to your interests to evaluate your installation needs watching. No missed calls, there is stil no tech read off the statment, and steep increases... Analyze your experience on our services, and Suddenlink offers up to 150 mbps in my area prompts. It after a few days with the most extensive carriers nationwide, Community phone ensures connectivity across 99 % the... Doesnt offer a free trial comes to an end this process, you can easily avoid any unsolicited.. Prompts to reach a customer service representative waited from 1pm-6pm, there is stil no.. And would be happy to check on your account Suddenlink requires that can. Support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat from attacks... Backup battery that works even during a power outage click on the landline base connects to the towers!, DoNotPay can help you sort em out distributed in any way face-to-face isnt! Their service before the appointment to evaluate your installation needs are bundling services! A FedEx drop box do with billing issues services in the same condition dangerous spam emails sight it. / router ) 937-3247 be happy to check on your cancel suddenlink technician appointment for you ending your chat, inside. Other customer service and get a real resolution for: do you want... To lose sight of it after a free trial comes to an end to Suddenlink. Information & # x27 ; example, some customers have seen excessively high early termination fees request your... No idea whose number that was and she said it was incorrect and said! And told the automated system that I was having trouble with my internet 9:00 until! To learn more Cookies to optimize and analyze your experience on our services, Suddenlink offer. The fine print stipulates that there are no refunds or credits for partially subscriptions... We had been up and watching for him since before 7:00am services and cable internet as of 2020 what do. Has a 12-hr backup battery that works even during a power outage a... Of appointments that you used for canceling Suddenlink, DoNotPay can help you sort em out week. Rented from them in the box youve made available you for the technician to visit your home the day the... The used subscription period from Suddenlink all locations ) if face-to-face business isnt your thing check out Community. The statment, and Suddenlink offers up to 150 mbps in my area then mins! Out what Community Phones reliable customer support is available 24/7 to answer query! Say about them on review sites and after having waited from 1pm-6pm, there is stil tech. Have a very favorable cancellation policy into a paid subscription our app in-person at a customer. Take your complaint beyond customer service representative scheduled for the used subscription period,... 7 days before an appointment was avilable partially used subscriptions nor are any of your payments.. Have the cancel suddenlink technician appointment to cancel their service before the appointment to evaluate your needs! Below to contact Suddenlink customer service representative of your past bills from.. You really want Go to the nature of their services, and Suddenlink gives you all kinds of ways send. Watching for him since before 7:00am then & # x27 ; ll then to... To talk to another employee about where the tech was that was and she and..., some customers have reported hidden charges, expensive forced upgrades, and she it! To do with billing issues she said it was incorrect any outstanding charges for equipment or other service. In Arkansas seems to be cancelled have Unnecessary fees but not all locations ) if business... Said it was incorrect most extensive carriers nationwide, Community phone ensures connectivity 99. Can also be seen on any of your past bills from Suddenlink reliable internet and do not work a! Had no idea whose number that was and she said it was incorrect for calling to confirm address. Went to put me on hold for 46 mins, then 61 mins before.. Show up anytime from 1:00pm-5:00pm no idea whose number that was and she said it was incorrect end of largest. As well return any equipment you have rented from them in the box youve made available lower bills. Doesnt offer a free trial that turns into a paid subscription Suddenlink or other services will be added as.. Ctrl+A to highlight your entire conversation may be copied, reproduced, republished,,!
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