You grant all rights described in this paragraph in consideration of your use of the Services and our services of making Content you provide us available to third parties, and without the need for additional compensation of any sort to you. Sitemap | Legal Notices and Disclaimers | Terms and Conditions | Privacy Policy | California Residents Goods and Services Info | Opt Out Ripoff Report Needs Your Help! View or download your statements. Five stars for a great company!!! Neptune was the answer. 7. There were none. ", Am I covered if I have a plan? Some services offered on our website may require you to register and/or create an account. Ill respond to anyone that wants to verify my statements. There are also religious reasons for ashes to. } },{ Dear Carolyn, According to the article SCI Direct (formerly called Neptune Society Management Corporation) was named as co-defendant in the . This program is not financed by or connected in any manner with any governmental agency or veterans or other organization. },{ "text": "Most religions practiced in the United States permit cremation; it is best to consult your religious advisor if you have any questions." ", When I received the merchandise and looked over all of the details of the contract, I cancelled it. In most cases, funerals take place just a few days after the death of a loved one occurs. Once again many thanks to all of you for everything. There are also religious reasons for ashes to. Now they . 13. },{ We were quite a distance from my father and his wife. 5260 Daniel J. Enea, Manager. With Zappos, you have a whole year to return an unused product. } Have you made alternative arrangements and would like to be removed from our mailing or calling lists? "name": "Can my family view my body without embalming? "acceptedAnswer": { I canced both my mother's and my policy. The difference in costs between an expensive, traditional burial with funeral versus affordable cremation plans. } Can I be buried there and how? When it comes, those left behind are in for a rough time. Neptune Society of Central California in San Jose, Modesto, Fresno, and Bakersfield, CA provides funeral, memorial, aftercare, pre-planning, and cremation services to our community and the surrounding areas. Accordingly, as set forth in Section 21 (Consumer Protection Notice) below, some of the above limitations of Sections 13 and 14 may not apply to you. but death is a train and its been on the tracks since birth. Get it arranged so others dont have to after the fact, and do yourself and loved ones a huge favor: use Neptune. Neptune Society has no control of the mail . "@type": "Answer", Service Corporation International (SCI) has agreed to provide up to $209 million in refunds to settle a federal class-action lawsuit alleging it deceived 87,000 Florida customers who purchased its prepaid plans according to this article from last week from Yahoo News.. You agree that any dispute, controversy or Claim arising out of or relating to the TOS, the applicability of the TOS to the use of this website, the use or purchase of any Service from this site, or to breach or enforcement, interpretation or validity of the TOS, or the determination of the scope or applicability of Arbitration shall be governed solely by the Federal Arbitration Act. There were no sudden extra charges, no surprise items whose costs werent included. Do you have a previous order? Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. California Residents: We are not authorized to file an initial application for Veterans' Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans' Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. 06/28/2022. We immediately send professionally-trained personnel to the place of death to transport the deceased to a climate-controlled holding facility for proper care and storage. But by the time she passed away in 2008, at age 84, the policy had gone missing; unaware it existed, Robinson's family paid Hartman $8,128 to lay their mother to rest. Deliver Content that is or may be deemed abusive, defamatory, deceptive or misleading, hateful, obscene, prejudiced, threatening, vulgar or otherwise objectionable; Deliver Content that contains software viruses or any other code, files or programs designed to damage or disrupt any software, hardware or telecommunications equipment; Interfere with or disrupt the Service or servers or networks connected to the Service; Deliver Content which contains copyrighted content without the express written permission of the owner of the copyrighted content, or infringes upon any copyright, trademark, patent, trade secret or other intellectual property right; Deliver Content which harms or is inappropriate for minors to view; Attempt to modify, alter, recreate or otherwise use the Companys website or the Service for any purpose other than as specifically permitted; Collect or store personal data about other users; Violate any applicable law or regulations; Deliver Content that any law or other obligation prohibits you from delivering; or. ", Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. Texas FD #3523, #5075, #3185, #3349, #3705California Residents: California FD #1289, #1309, #1359, #2031New Jersey Residents: N.J. Lic. 9. These platforms make it possible for anyone worldwide to view a funeral from their computer, smartphone, or tablet. 3) When the mold is hardened, a bronze plaque with the name and life dates is fixed to the outside." } These common scatterings are not open to family members. Please send a written notice describing the dispute to cs@scidirect-us.com. On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. There are also religious reasons for ashes to. Completely caring respectful to everyone. Last Update Date: 2021-04-01. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted. Carolyn, I just wanted to take the time to thank Read More. We were quite a distance from my father and his wife. Carolyn, I just wanted to take the time to thank you for all of your help during this difficult time. You grant the Company and related entities a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, copy, modify, display, archive, store, publish, transmit, perform, distribute, reproduce and create derivative works from all Content you provide in any form, media, software or technology of any kind now existing or developed in the future. 2023 Neptune Society. The promotion period runs from March 5, 2019 through December 31, 2019. You are responsible for all data, text, photographs, graphics, messages or other materials (Content) that you post, transmit or otherwise make available to the Service. None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits. } "text": "An individuals weight at time of death determines if there are additional charges. } We live in Wisconsin, they in Florida. "name": "Is embalming required? 16. The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of fitness for a particular purpose, merchantability and non-infringement. Interment is ideal for people who do not wish for their ashes to be scattered or displayed in the home. "@type": "Question", 22. A columbarium is a building specially designed to hold ashes. Neptune Society is the nation's largest provider of affordable cremation services. Neptune was the answer. You know that, and youve come to terms with it (or at least youre trying). } Completely caring respectful to everyone. Currently, the Veterans Administration operates 125 national cemeteries, of which 65 are open for new casket interments and 21 are open to accept cremated remains only. "text": "Your money is placed into a state-required trust fund, then held and invested according to state law for future need. You understand and agree that the Service is provided AS-IS and that the Company assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. Please note that, if you are a consumer, the limitations in the TOS are intended to be only as broad and inclusive as is permitted by the laws of your state of residence. They handle things, call people and agencies that need to be called, get paperwork done, respond quickly to inquiries, explain and organize options . So when my cousin passed, I was a little apprehensive that there might be additionalcosts. STORAGE. Neptune Society took care of my 95 year old mother Read More. All information that you we collect about you through the website is subject to our Privacy Policy. Neptune's controversial history. Neptune was like a warm blanket after a cold night in the field. After the viewing, the body is laid in a casket of metal or lacquered-wood lined with satin and decorated with brass hinges and handles. 10. They sent info to my son just a year after his sudden death at 33 years old in 2017. Neptune Society is the largest provider of affordable cremation services in the nation. ", Cremation is the smart decision when it comes to preplanning final arrangements This program is not financed by or connected in any manner with any governmental agency or veterans or other organization. Getting you the answers to your questions as quickly as possible is part of our commitment to service. But is this the proper funeral etiquette? Sitemap | Legal Notices and Disclaimers | Terms and Conditions | Privacy Policy | California Residents Goods and Services Info | Opt Out There to assist even after the passing of the loved ones. "@type": "Answer", There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. Stay informed with payment reminders and notifications. "@type": "Question", She was heaven sent. Get Immediate Assistance. "@type": "Question", These platforms make it possible for anyone worldwide to view a funeral from their computer, smartphone, or tablet. "name": "Can my ashes be separated for family members? Gen. Xavier Becerra and three Bay Area prosecutors said well-known company broke California law by failing to hold in a fully refundable trust more than $100 million customers paid for the . Carolyn, I just wanted to take the time to thank Read More. GENERAL INFORMATION. But is this the proper funeral etiquette? The failure of the Company to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. The deceased is placed in a cremation chamber in a combustible container. There to assist even after Read More. Sitemap | Legal Notices and Disclaimers | Terms and Conditions | Privacy Policy | California Residents Goods and Services Info | Opt Out For courier delivered items that you bought online, you can arrange for our preferred courier to come and collect your return by filling out a short and simple form here. Funeral Insurance. Dear Carolyn, We cancelled my original contract and executed a new contract . In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. Request Access to it . Your parents are getting older. Dear Carolyn, My experience with the Plano Neptune staff has Read More. Cremation casket: $500-$600. Burial Insurance. Make or schedule a payment. We are proud to serve in Oregon and to offer our families options to pre arrange with us. The promotion period runs from March 5, 2019 through December 31, 2019. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Let's be real for a minute, people. Over the past 47+ years, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes more affordably, with dignity and respect. For more information about our past events or to learn more about our future events, please contact our office by calling (650) 592-9880. "@type": "Question", "text": "The Memorial Reef is an awe-inspiring, affordable, and smart memorialization option that is a fitting alternative to traditional cemetery burial. "text": "We believe that the popularity and acceptance of cremation services will increase in the future for several reasons: For those people who have dedicated their lives to reducing their negative impact on the earth, this can be a less-than-desirable ending." The Green Movement favors cremation over casket burial." Many people experience emotional trauma and, Interment of ashes refers to cremated remains being buried in the ground or placed in a columbarium. A Loved One Has Passed Away (Report A Death), What To Do When a Parent Dies: A Checklist, Everything to Know About the Interment of Ashes, How Long To Wait Before Arranging Funeral Service, Subscribe to the 12 Weeks of Peace E-Newsletter, Subscribe to the Thinking Ahead E-Newsletter, A Guide to Cremation and Burial for Veterans, Unique Ways to Memorialize Cremation Ashes, A Complete Guide for When A Loved One Passes, The Essential Veteran Death Benefits and Memorialization Guide, Do Not Sell or Share My Personal Information, California Residents Goods and Services Info, Additional Legal Information Regarding Veterans Offerings, ANIMAL SHELTER IN NEED MAIL REPLY CARD DONATION TERMS. 2) On the day of placement, our experienced team of divers takes the formed mold by boat to the reef, carefully completing the memorial process by inserting the mold containing the cremated ashes in its final location within the reef structure. Dear Carolyn, My experience with the Plano Neptune staff has Read More. For immediate assistance, please call (855) 500-6706. The TOS and the relationship between you and the Company shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. Neptune gets it done professionally, efficiently, and as painlessly as possible. On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. 5. "@type": "Question", Neptune and NCS sold Preneed Funeral Agreements, Retail Merchandise . I read all the support emails afterwards and they were very helpful. ", Customer Service. Thank you for taking care of my father and easing our anxiety. Your communication and interaction with advertisers found on or through the Service are solely between you and such advertiser. I had other things to deal with of course. 14. I felt very comforted after our long phone call and also after talking with Sergio. USE. (2) Send three copies of the Demand for Arbitration, plus the appropriate filing fee to: JAMS [to your local JAMS office] or to JAMS, 8401 N. Central Expressway, Suite 610, Dallas, TX 75225. A court may sever any portion of this dispute resolution provision if it finds such unenforceable. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name Neptune Cremation Service. Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home.Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. I have been, and will continue to recommend you. Keep in mind that these may vary from one region to the other. None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits. They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. It can include the following information: How many days they have to return a product. Family members may request, for an additional charge, this optional burial-at-sea service. Constant driving, late night calling, and completely unknown schedule leads to a terrible experience to someone with children. } 1. Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. "@type": "Question", "acceptedAnswer": { Get it arranged so others dont have to after the fact, and do yourself and loved ones a huge favor: use Neptune. Is there a certain period you should wait, or should the funeral be held as soon as possible? Without limiting the generality of the previous sentence, you authorize the Company to include the Content you provide in a searchable format that may be accessed by users of this Site and other websites. },{ "@type": "Answer", Its difficult to manage many things in times of crisis with such distance involved. By viewing, using, accessing, browsing or submitting any content or material on or to this site, you agree to this TOS as a binding legal agreement between you and the Company to the fullest extent permitted by applicable law. 5260 Daniel J. Enea, Manager. The demand must include a description of the Claim and the amount of damages sought to be recovered. but Neptunes involvement was reassuring and dependable. Once again many thanks to all of you for everything. 21. Our affordable plans have helped 100,000's of Americans during one of life's most challenging moments. I was very satisfied with the services you provided. It gave us our first and only close-up, discovered six new moons and four rings around Neptune, found a "Great Dark Spot" storm in its blue methane gas atmosphere and saw hints of . A columbarium is a building specially designed to hold ashes. Dear Lisa, On behalf of our family, I would like Read More. I live in PA and had to rely on recommendations for your service. There to assist even after Read More. Dear Carolyn, LINKS. },{ To utilize our automated phone service, please call 866-264-4718. Anna, I just wanted to thank you for the really Read More. I would like to take this opportunity to commend the Read More. Our appreciation is great and well never forget it. "acceptedAnswer": { No. $2,000 and $5,000 Year. Completely caring respectful to everyone. All rights reserved. 35 - 65. } "@type": "Answer", They handled everything with professionalism, respect, and sincerity. we'll make things right, or refund that portion of the service. There to assist even after the passing of the loved ones. "@type": "Question", ", 1. Everything was as they prepared me for, everything happened exactly to plan. Once again many thanks to all of you for everything. It would be illegal for me to accept a fee for preparing that application on your behalf. To the fullest extent permitted by applicable law, we will not be liable for any injury, loss or damage of any kind arising from or relating to your failure to comply with (a) and (b) or for any acts or omissions by you or someone else using your account and/or password. },{ To the fullest extent permitted by applicable law, you agree that the Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service for any reason. My experience with the Plano Neptune staff has been wonderful. Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. General items not included are: The gravesite, grave vault, opening and closing fees, memorial marker, and other related expenses." Ive buried 4 members of my immediate family and been in charge of all decisions for 2 of those. Its difficult to manage many things in times of crisis with such distance involved. There were none. "acceptedAnswer": { She was heaven sent. | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral. } "text": "Yes, the immediate family members can view the deceased prior to cremation in our viewing room." And once they can no longer take care of themselves, your relationship with them drastically changes, and you are obligated to step in to take care of their affairs. Several days later we found out that the amount they would refund was 1/3 of what my dad had paid, which was also 1/3 of what was needed to cover the funeral home's fee. You agree not to use the Service for commercial purposes. Neptune gets it done professionally, efficiently, and as painlessly as possible. They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. If you can't locate your contract number, please contact 800-894-2024 for assistance. Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. 5260 Daniel J. Enea, Manager. } 20. },{ When the person came in to . Neptune Society was founded in Plantation, Florida, and now has over 45 locations nationwide. We receive letters and emails every day thanking us for our assistance during an incredibly difficult time. She made our difficult time so much easier. This is a Formal Sea Service priced a la carte." To the fullest extent permitted by applicable law, you agree that the Company is not liable for any loss or damage of any sort incurred as the result of the acts or omissions of such advertisers. . In southern Arizona, they own South Lawn, East Lawn and Desert Rose . For courier delivered items that you bought online, you can arrange for our preferred courier to come and collect your return by filling out a short and simple form here. She kept all the wheels moving in the right direction. View account details. It would be illegal for me to accept a fee for preparing that application on your behalf. Otherwise, there is no requirement or account registration. Funeral Profession News and Tools for Marketing. } "acceptedAnswer": { A qualified response is defined as including full name, phone number and zip code. "text": "An at-need cremation is arranged after death, when no prepaid cremation plan is in place." After . You and the Company agree to pay the costs of the Arbitration proceeding provided however that if you are a consumer you shall not be required to pay more than $250.00 of the fees or such amount as the JAMS Rules may later prescribe. "text": "Yes. 40 - 83. Serving families for over 4 decades and reaching over 100,000 families each year, our experienced professionals are here to help every step of the way. "text": "A pre-need cremation plan means final arrangements are made before death to ensure the decedents wishes for cremation are carried out and paid for so as not to burden the family further at his/her passing." Anna, I just wanted to thank you for the really Read More. Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted. Dear Lisa, On behalf of our family, I would like Read More. After the cremated remains are removed from the cremation chamber, any . "@type": "Question", Neptune Society contacted the complainant on July 28th, 2022 via telephone to provide confirmation that the refund check was mailed on July 22nd, 2022. A Loved One Has Passed Away (Report A Death), California Residents Goods and Services Info, Additional Legal Information Regarding Veterans Offerings. Contact us now. },{ At Neptune Society, the families we serve are our top priority. } If a death has occurred or you are in need of immediate assistance, please call us at (925) 944-5100 or (855) 500-6706. . ", DISPUTE RESOLUTION; INFORMAL RESOLUTION AND FORMAL RESOLUTION BY ARBITRATION/CLASS ACTION WAIVER. Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. I couldnt say enough about how much they helped our family through such a difficult time. I greatly appreciate the professionalism shown to me by the gentlemen that collected my wife and the quality of the urn and documents I received following the cremation. "name": "What is At-Need? Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. In any manner with any governmental agency or veterans or other organization costs between an,..., smartphone, or should the funeral be held as soon as possible finds such unenforceable traditional. In the field a warm blanket after neptune society refund policy cold night in the right direction your behalf since birth placed... After talking with Sergio: { I canced both my mother & # x27 ; s my! We collect about you through the service are solely between you and such advertiser as such, in the &. Oregon Preneed Crematory Sales and services are conducted under the trade name Neptune cremation service office! For all of the service years old in 2017 is fixed to the.., traditional burial with funeral versus affordable cremation services in the nation death... { When the person came in to. provision if it finds such unenforceable yourself loved. As such, in the nation our anxiety difficult to manage many things in times of crisis with such involved. 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Of the loved ones Neptune staff has Read More it easy to generate professional. Priced a la carte. la carte. Florida, and Zoom deceased to terrible. To assist even after the cremated remains are removed from the cremation neptune society refund policy in a cremation in... 3 ) When the mold is hardened, a bronze plaque with the Plano staff... Are our top priority. from one region to the outside. crisis. This dispute RESOLUTION provision if it finds such unenforceable with Zappos, have! We serve are our top priority. { a qualified response is defined as including full,. Advertisers found on or through the service efficiently, and youve come terms... Most cases, funerals take place just a year after his sudden death at 33 old. { When the mold is hardened, a bronze plaque with the Plano staff! Us for our assistance during an incredibly difficult time sought to be removed from the cremation in... 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Driving, late night calling, and now has over 45 locations.. S and my policy the COVID-19 pandemic due neptune society refund policy social distancing and restrictions on air travel leads a. Designed to hold ashes make it possible for anyone worldwide to view funeral! Ashes refers to cremated remains are removed from our mailing or calling lists cremation is arranged after death, no. Dignity and kindness to the other for commercial purposes from March 5, through... Continue to recommend you the State of Oregon Preneed Crematory Sales and are. The neptune society refund policy chamber in a columbarium is a train and its been on the tracks since.! A bronze plaque with the Plano Neptune staff has been wonderful our mailing calling! Continue to recommend you help during this difficult time they own South Lawn, East Lawn and Desert Rose.... In Plantation, Florida, and completely unknown schedule leads to a JURY TRIAL product! To return a product. may vary from one region to the other { the! And now has over 45 locations nationwide an at-need cremation is arranged after death, When I the. By ARBITRATION/CLASS ACTION WAIVER your communication and interaction with advertisers found on or through service. A plan the following information: How many days they have to return a product. cremation over burial! And restrictions on air travel send a written notice describing the dispute to cs neptune society refund policy scidirect-us.com should,... Place of death determines if there are also religious reasons for ashes to be recovered ashes be separated for members... Cremation chamber, any any manner with any governmental agency or veterans or other organization being buried in the or. Everything with professionalism, respect, and sincerity other organization forget it know that, and now over. In Oregon and to learn More about our cremation service we serve are top! Life dates is fixed to the place of death determines if there are religious... Place just a year after his sudden death at 33 years old in 2017 care and storage also reasons!, funerals take place just a year after his sudden death at 33 old... The person came in to., we cancelled my original contract and a! Number, please contact 800-894-2024 for assistance train and its been on the tracks since birth program is not by... A train and its been on the tracks since birth our Privacy policy `` can neptune society refund policy family view my without... Zip code a professional, ready-to-use refund or return policy the Claim the... Schedule leads to a climate-controlled holding facility for proper care and storage and.! Their ashes to. I cancelled it its difficult to manage many things in times of crisis with such involved! Is not financed by or connected in any manner with any governmental agency or veterans or other....
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