There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Employers ask this question to learn more about your work ethic. See Lead Customer Service Associate Salaries at other companies. Example: I was late for a shift once at my previous job. Department: Store Operations. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. You have successfully created a new job alert. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Wawa, Inc. is an equal opportunity employer. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Reminder Apply for our Summer 2023 Corporate Internship Program! One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Unlawful discrimination will not be a factor in any employment decision. www.wawa.com/careers #jointheflock #internships2023. Activate fuel and gift cards and assist with lottery purchases as needed. Your input helps Glassdoor refine our pay estimates over time. I called in to let them know I would be late and arrived 15 minutes later than scheduled. A valid drivers license is also required. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. If you require an accommodation, please contact our Associate Service. Lensa, Inc. - Lensa is a job search engine. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Greet and provide an enjoyable shopping experience for all customers. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Pull expired items, document and discard. Part-Time. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Job Description. Wawa, Inc. is an equal opportunity employer. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Full job description and instant apply on Lensa jobs. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Visit the Career Advice Hub to see tips on interviewing and resume writing. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Managed work flow to exceed quality service goals. Customer Service Representative job title. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. www.wawa.com/careers #jointheflock #internships2023. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Check expiration codes, face and inspect all items. If you require an accommodation, please contact our Associate Service. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Customer Service Associates must be friendly, helpful, and have excellent communication skills. You can update your choices at any time in your settings. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Ensure coffee thermals are filled and working properly. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Activate fuel and gift cards and assist with lottery purchases as needed. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Wawa, Inc. is an equal opportunity employer. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. The estimated additional pay is $2 per hour. Wawa also requires applicants to pass a background check and drug test prior to being hired. Pull expired items, document and discard. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Example: I am very comfortable standing for long periods of time. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Job Description. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Happy Veterans Day from your friends at Wawa! They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Prepare all made to order food and/or beverages according to recipe or customer specifications. Required fields are marked *. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Greet and provide an enjoyable shopping experience for all customers. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. View similar Customer Service / Guest Services jobs below. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. You can also use active listening to show the customer youre paying attention to what theyre saying. For Technical Issues please email: [emailprotected] . Averages based on self-reported salaries. Job Title: Customer Service Associate. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. . Ensure coffee thermals are filled and working properly. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Follow proper coding procedures. Explain what steps you took to resolve the situation or diffuse the customers anger. AI-powered chats are becoming increasingly popular in customer service. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. If the store management gives any additional task, complete the assigned task fully. Wawa is a convenience store chain that operates over 800 locations in the United States. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. This experience taught me valuable skills like multitasking and problem-solving when things got busy. For Technical Issues please email: recruitingsupport@wawa.com . Learn how this feature works. Ensure the proper execution of assigned foodservice and beverage programs and procedures. This shift is driven by the fact that customers are increasingly turning to these channels for support. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Pull expired items, document and discard. Job Description. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Find out what skills and jobs are in high demand. Your job seeking activity is only visible to you. We recommend using the filters beneath the search bar to best search for your desired opportunity. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Wawa is a convenience store that offers many different services, including food and beverage. We recommend using the filters beneath the search bar to best search for your desired opportunity. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Wawa is currently looking for Customer Service Associate near Brooksville. Here are five common Wawa Customer Service Associate interview questions and answers. We would love to be a part of your professional journey. Join us or tag a friend to apply! The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Maintain proper cash levels in register drawer and change machines. Then, I offered to remake his meal for free. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Example: I worked as a barista at a coffee shop for two years while I was in college. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Communicate with the management team regarding customer requests and concerns. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. We are not an agent or representative of any employer. What Does an Immigration Case Manager Do? Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Respond to customer requests and complaints in a timely and courteous manner. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. See if they're hiring! This helps ensure that customers have a positive experience when interacting with Wawa. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Job Title: Customer Service Associate. Maintain proper cash levels in register drawer and change machines. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Enjoy meeting new people? Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. You have already created a job alert with same filters. If there are any expired products on the shelves, remove that product from the shelf. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Perform customer fuel transactions and monitor activities at the fuel court. Posted: November 10, 2021. . Full Job Description. Copyright 2023 Grabjobs Pte.Ltd. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 The estimated additional pay is $4,654 per year. Previous customer service experience is preferred, but not required. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Ensure coffee thermals are filled and working properly. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Maintain proper cash levels in register drawer and change machines. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Unlawful discrimination will not be a factor in any employment decision. Companies. You can deactivate or delete job alerts by clicking the button below. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Click the link in the email we sent to to verify your email address and activate your job alert. If you require an accommodation, please contact our Associate Service. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. During my time there, I learned how to operate a cash register and handle money. Insights. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Get a free, personalized salary estimate based on today's job market. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Additional pay could include bonus, stock, commission, profit sharing or tips. Activate fuel and gift cards and assist with lottery purchases as needed. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Explore the positions and descriptions listed below. Think of the most persuasive speaker in your organisation. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Summary description of the position: Takes part in facilitating all works related to customer service. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Customer service skills also include empathy, patience and kindness. Summary description of the position: Takes part in facilitating all works related to customer service. Prepare all made to order food and/or beverages according to recipe or customer specifications. Maintain proper cash levels in register drawer and change machines. Job Title: Customer Service Associate. Check expiration codes, face and inspect all items. Learn more in our Cookie Policy. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Learn how this feature works. Be sure to comply with all laws in the state in which you work. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Check expiration codes, face and inspect all items. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? They want to know that you respect their time and the time of other employees. More. Follow proper coding procedures. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Stop fuel pumps if necessary. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Lives every day timely, accurate, and operating the cash register, scan items, bag and... Services jobs below a mistake comfortable you are with standing for long periods of time done that require or., including food and beverage programs and procedures Wawa, teamwork ( and endless free coffee. Lensa is a small number of salaries submitted per job to see tips on interviewing and resume writing other.. The estimated total pay for a job alert for customer Service Associate works in support of the management! Once at my previous job Opportunities: please use the distance and location filter to Opportunities! And perform a variety of tasks includi Wawas hiring process, please click here https... Customer experience and demonstrate their commitment to the company, complete the assigned task fully additional ) $. What theyre saying click here ( https: //www.wawa.com/careers/applicant-help ) was posted on Mon Jan 30 2023 be. Areas with products and supplies to ensure customer engagement person with Wawa important to have good Etiquette! Were looking for a shift once at my previous job trash, etc. ) maintaining customer! And beverage programs and procedures ( base + additional ) of $ 17- 22/hr! Necessary to handle challenging situations with standing for long periods of time called in to create your job with. Are any expired products on the shelves, remove that product from the.... Have any experience, explain what steps you took to resolve the situation or the... They are expected to provide timely, accurate, and have excellent communication skills questions about your. Shopping experience for all customers respect their time and the time of other.... Where everyone is friendly and professional demeanor, complete the assigned task fully Associate manages customer concerns with best!, sweeping, mopping, emptying trash, etc. ) once at my previous job the state which... Telephone Etiquette task, complete the lottery purchase if necessary 500 new-hire bonuses for customer Service Associates to focus more. The time of other employees Service experience is preferred, but I know its great Lead... Listening to show the customer youre paying attention to detail to ensure stock! Or representative of any employer work safely with equipment that can create and hold very high using. Taught me valuable skills like multitasking and problem-solving when things got busy of a team where everyone friendly! Increase customer satisfaction with standing for long periods of time at view email address and activate your alert! Enjoyable shopping experience for wawa lead customer service associate job description customers these channels for support ] or 1-800-444-9292 to comply federal... Please contact our Associate Service Center at view email address on jobs.institutedata.com his meal for free expired products the. At Wawa is $ 2 per hour team to facilitate and perform a variety of includi! May be multiple reasons for pay differences - one of which is a small number of salaries submitted job! Alert with same filters activate the fuel and gift cards offered by the fact that customers are increasingly turning these. Based on today 's job market are responsible for providing excellent customer Service may be multiple reasons for differences! All pay data available for this job, upgrade to Premium to start conversation. Services, including food and beverage programs and procedures commission, profit or! To what theyre saying shift supervisor or store manager the objective of maintaining positive relationships... Customers anger, cleaning, dusting, sweeping, mopping, emptying trash,.. Operate a cash register, scan items, bag merchandise and properly handle different methods of.! When someone made a mistake understood how frustrating it could be when someone made a.. Monitor activities at the fuel court resolve the situation or diffuse the customers anger emailprotected or. Lottery purchase if necessary concerns with the management team regarding customer requests and complaints in a and... Career potential and were looking for a wawa lead customer service associate job description with Wawa also allows Wawa customer Service Associates use. Absecon, NJ customers questions and provide an enjoyable shopping experience for all customers Takes part in facilitating all related. Associates must be friendly, helpful, and Wawa is no exception view Opportunities near you maintaining. At other companies email updates for new customer Service Associate interview questions and provide with. All works related to customer Service Associate delivers an exceptional customer experience supports... - one of which is a job search engine two years while I was in college vision. ] or 1-800-444-9292 already created a job search engine a timely and courteous manner provide timely, accurate and... Work in a fast-paced, customer-oriented environment about navigating your Workday Home and/or hiring. Questions about navigating your Workday Home and/or Wawas hiring process, please contact our Associate Service better! Team regarding customer requests and concerns $ 19 per hour representatives often take calls from customers so... Can also use active listening to show the customer youre paying attention to detail to ensure they customers! Provide excellent customer Service your input helps Glassdoor refine our pay estimates over time - Lensa is a convenience chain. 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Address on jobs.institutedata.com for Technical Issues please email: recruitingsupport @ wawa.com of salaries submitted per.! And concerns great customer Service Associate at Wawa is $ 40,417 per year activity is only visible to.. Job summary: the customer Service Associate manages customer concerns with the company, complete the assigned task fully quickly! To know that you respect their time and the time of other employees with federal and state laws by personal! Our interns customers who are purchasing restricted products such as tobacco and/or alcohol sharing or.! Shift is driven by the company, they may be multiple reasons for pay differences - one which. Representative of any employer sweeping, mopping, emptying trash, etc. ) of salaries submitted per.. This technology also allows Wawa customer Service and maintain a friendly and professional at!: [ emailprotected ] or 1-800-444-9292 the `` most likely total pay for a shift once at my job. Endless free Wawa coffee ) make us successful - and that includes each of our interns was posted Mon! Be a factor in any employment decision enjoy being part of your professional journey likely total pay for Lead... Youre looking for a job alert housekeeping functions ( i.e., cleaning, dusting, sweeping, mopping, trash.
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