I need it to run both when the form shows up, and if needed, when someone also runs an additional filter. Find centralized, trusted content and collaborate around the technologies you use most. Hi Brandon or Yeny, would greatly appreciate if you could share how you were able to achieve this. The global object g_form is used to access GlideForm methods. 1) After logging into your ServiceNow instance, let's first add a new Item into our Service Catalog. This works great, but it results in a global script that gets loaded all the time when it really isnt necessary. San Diego. You might have to use setTimeout to create a small delay before the script actually executes. Would the reflected sun's radiation melt ice in LEO? You cant really make it truly readonly, you can just hide the filter when you dont want it to be modified. //Hide the filter elements by un-commenting the following lines filter.setReadOnly(true); filter.glideQuery.parse(); There were more than fifty fields on a single form, spanning six variable sets, with scripts squirrelled away in UI policies and a variety of client scripts to manage the complexity of the process. nameOfCollectoracRequest(null); We found that this script doesnt always work in Geneva. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, ServiceNow - Filtering a List Collector with a script, The open-source game engine youve been waiting for: Godot (Ep. Just make sure you set the UI type field on the client script form to Both. The reference qualifier here is important. The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. The hiding of the filter itself no longer works in Fuji. ai thinker esp32 cam datasheet Ive seen a couple of other issues in Berlin related to Event.observe I hope ServiceNow support gives you a solution because Event.observe is standard Prototype behaviorthat ServiceNow ships with! Hi Mark, I am using the onChange client script rom this article to filter the catalog items and the filter doesnt seem to work for ESS users. rev2023.3.1.43269. Select SharePointIntegration on the left and go to the OnSave property. We have a lot of generic list collectors where weve created tables (1:1) for each list collector, which seems like a maintenance nightmare. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Gracias in advance. Event.observe(document, dom:loaded, function() {. Hiding Multi-Row Variable Set Variables - Support and Troubleshooting - Now Support Portal. Previous items stay in Right hand side of LC I can click the magnify glass and select the same value from the list and it then it filters correctly. Your shell is expanding $myexportedvar before somecmd ever sees it. A modern text editor should allow to "column edit", or you can script the modification. I had to make 2 different script inludes to cater each. Unfortunately I think youre stuck with what you see in that filter. Im not sure. There is a list collector variable on the form that should only display values based on the auto populated variable. One of these differences is the List collector variable. I create a request for Server-StorageBox and once the request is fullfilled it will create a relationship in a table. The onLoad function is called when the page has been loaded. Can we set the filter condition in list collector through attribute field instead of client script? What changes do i need to make in your script? Is it possible to put an condition in the attribute field? WHEN 'WPIYWEEK'. I would give it a test in a ServiceNow demo instance and potentially contact ServiceNow support to take a look. We'll be using the MRVS and theDatevariable. Can I use another reference qualifier and I'm just not thinking of the right query to run or would this require something like a catalog client script. How can I fix this problem? None the less, from the looks of discussions on Community others may be interested in a work around for the DOM restrictions. eval(ctrl + g_filter.query = + filter + ;); Well done. Advanced Reference Qualifier Using a Script Include, //return everything if the assigned_to value is empty, //sys_user_grmember has the user to group relationship, //build a comma separated string of groups if there is more than one, // return Groups where assigned to is in those groups we use IN for lists, // First real function that will get the Advanced Qualifier, // includes is used to get the Value from the variables pool from variable, //gs.addInfoMessage("includes value =["+includes+"]"); //used for debugging, // Check if Current.filterValueField isn't "undefined", // This is the case if we are using this function from a Service Catalog Item, // In case the value is undefined we'll search for a variable, // This way this is usable on Service Catalog Item, // GlRec will be used as the gliderecord on the table, // Set Query to initiate against the target Table, // Uses filterField to set against which field to query, // Uses includes to use as Value to query against, // Loop through recordset an get the sys_id(s), //Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. In his case he was trying to use a "date" variable on the main form, and then allow many things to default to that date and allow that date to be different if need be. On a side note, you should protect your variables with ${}. ` Skip to page content. By default it sets a filter where name != null and sys_class_name (CI type) is anything. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. The gel(ep) command doesnt distinguish between the variables, so how can I target the specific variable that I want? Hi Mark! Our article entitled Move List Collector Options may give you some ideas. have you ever come across a way to filter the List Collector depending on a selection in a choice list? Hi Sandy, this solution has been tested and confirmed on all browsers, including firefox on both Mac and PC. Found the issue Great script. Additionally, can default values be given to variables? Has 90% of ice around Antarctica disappeared in less than a decade? For example, when form is opened, a custom dropdown field "Location" (Location as Data Source) would autopopulate with the requestor's Location value that is in their User record. I have checked the ACLs on list collector table, and the non-admin user is having access to that table. Only then do I export all variables of the file by getting only the name of the variable (vname). Not the answer you're looking for? I have managed to get the filter set, however it will not run automatically. //Find the filter elements The load event on window only fires after all page images are loaded, making it unsuitable for some initialization purposes like hiding page elements (so they can be shown later)., I chose the dom:loaded event because it appears to be the equivalent to using. Because of this, if you run the script onLoad, the functions might not be available at the time the script runs. Several types of service catalog variables are provided. Getlio Vargas, 219 Edf. The risk is an infinite loop if you dont return immediately after the setTimeout call. COMPUTE newvar=0. Do you have any idea why? thank you, df_uat_tcycle_serversg_filter.setQuery(filterString); The values that will be populated in the 'Model' field are dependent on what is selected in 'Make'. source evaluates each line and actually executes them all, so my loop will eliminate that "problem" (if you consider it an issue). It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? When I click the magnifying glass, I get the filtered results, if I type ** in the reference field, I get the filtered results, but when I try to type in the value of what I want Firebug reports an error saying response.responseXML is null. I prefer Event.observe to wait for the load event to do what you describe. window[collectorName + acRequest](null);},1000); helped solved my problem of filtering multiple list collectors!! I wanted to display other field instead of Name. We are had issues with this in Geneva and now Helsinki. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. To learn more, see our tips on writing great answers. The delay was the trick I needed to get the filter to load correctly. On the MRVS set the default value based on that preference. // Not sure why this worked previously in DEV, but not now I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! Wrapping the timeout like so Im guessing thats where the problem lies. I dont know why the customized version isnt working in your environment though. "Step:2 CLEAR: v_year1, v_week1, v_iweek. var filterString = osLIKEwindows; My advice would also be to source the file and export everything within the "variables.txt" file. IF ( (var1 = 1) & (var2 = 0)) newvar=0. getControl actually isnt available there. The intention of this is to make the experience a little bit better for end users of the system but it also means that you, as an administrator, have to learn a few new tricks to deal with those differences. read help set to understand what it's doing. There isnt. Hi Mark, We'll be using the MRVS and the Date variable. The element HAS to match in your reference qualifier for the subcategory variable. fulfiller has to go back to request item and has to . ServiceNow pretty severely restricts the variable g_form API on back-end forms. Is it possible that i can dynimically change reference table on a field based on value in the another field? In Chrome, only 1 of the list collectors is being filtered (the last one to be called). i have a text file variables.txt where i store my variables. I worked a bit on glide_list on form ( not getting value from catalog). April 16, 2018. eg You have a list collector on incident table to display all incidents assigned to requester. . With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. //var collectorName = df_uat_tcycle_servers; UNIX is a registered trademark of The Open Group. I didnt try getDisplayValue. Thanks in advance, Correction to above: Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. On change of the main form's variable, set the preference. We are on Berlin and we have a requirement to make the variables read only and we addressed that almost a year ago on all our catalog items by marking each of the variables write = admin (also found that tidbit on your site ). thank you, The Hide filer elements code is giving script error , Is there a solution for this please? Connect and share knowledge within a single location that is structured and easy to search. when i execute the script file, my first variable gets loaded, while the second doesn't: it's because after loading the first variable host, it doesn't remember its value to use for setting the second variable index. Cookie Notice Well, you've come to the right place. You will find two different solutions to this requirement depending on your situation. I've updated the article. 2. S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. P.S : thanks a lot to Service-now Guru. df_uat_tcycle_serversg_filter.reset(); By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ LC filters to all software items. Thanks for the response Mark, got it figured out! is there a work around for this? window[collectorName + g_filter].reset(); Can you please help me as I cannot make dictionary changes. Please keep us up-to-date on any modifications or improvements you make. The number of distinct words in a sentence. Reference Qualifier. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In this blog I'm explaining however we can use reference qualification dynamically. Select the trigger or an action to see the available variables in a new column. //If it hasn't rendered yet, wait 100ms and try again. If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI, //return parent & child assignment groups in the lookup for the CI selected (but don't default populate anything), //Auto Populate the group assigned to cmdb_ci, /**Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. April 25, 2022. Ive updated the code above to include this check. var acRequest = window[listCollector + acRequest]; filter.glideQuery = new GlideEncodedQuery(filter.tableName, query, function () { I have been working on adding the a reference field to catalog variable itself (list collector) as a filter. Is there a way to display other field in list collector instead of Default field. Older builds didnt allow you to uniquely identify list collectors by variable name. While this isnt something that causes any real problems in practice, it could cause performance issues if used to the extreme. Even the most proficient developers need reference material from time to time. Say you had a choice list of In this example, only if it . So we'll need to create a script include that's client callable. They allow you to dynamically filter the available options from a reference field. After that I have another variable (read-only) that, based on the asset chosen, should populate with the serial number for the asset. EXE. Is there a way to sort the filtered list? Using that posts method, I was able to get a result, but it was not the actual sys_id of the variable itself. Great Article. You can un-comment the lines in the script posted above to hide the filter which essentially makes it readonly. Thanks for the help. Do EMC test houses typically accept copper foil in EUT? Then it computes newvar based on what the values of var1 and var2 are. Any idea why this is happening? Its also a fact that ServiceNow ships with the Prototype library, so you would think they would support the common pieces of that library. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. I found one. On a side note, you should protect your variables with ${}. The first list collector pulls in all values w/ no filter. I am not getting display value rather I am getting sys_id for all records in table. O ne common configuration task in ServiceNow is to disable (make read-only) or remove certain select options from a choice list of a particular choice . You may like to know that you can add no_filter in the attribute field on the list collector to hide the filters now. After a bit more research Ive found a way that does seem to work. A Reference Qualifier is designed to filter selectable data for a reference field in ServiceNow. You might try implementing the same thing at https://demo.service-now.com and see if you can get it to work there first. I cant seem to find the sys_id in the variable editor for the list collector Do you happen to know a way to get this? The script below incorporates this check and also works for Service Portal! This is a great idea. }); I do know that thats the standard function that ServiceNow calls whether you use the scripts here or not. Getlio Vargas, 1219 Feira de Santana - BA special peculiarities in passport examples . How do I force the focus to either remain at the top of the page or return there immediately after completing the filter? You can send a copy of your script then well check the problem. I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): javascript: 'model_category=xxxx^install_status=x^cost_center='+current.variables.costcenter. I kind of think this code was working even in Helsinki, but before we ran some updates. //listFilter += '^ORlocation.name='+searchText; //listFilter += '^ORsupport_group.name='+searchText; //What lies below will only get executed if the list collector has rendered and has g_filter properties available. HI, Ive tested this script to a Catalog item and impersonates a users without any role, I created a new record using the catalog item with a list collector run the script using a client script and it works as I expected. Theres not a way that Im aware of to do that. ServiceNowVariable2Version: Rome VariableCatalog Item . Configure the dictionary of assignment_group Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". and the choice was Software, You did such an amazing job. Is the Dragonborn's Breath Weapon from Fizban's Treasury of Dragons an attack? This tool adds to your system, a Variable Set.This variable set contains a catalog client script, but no actual variables (this is expected). I would love to get some other fields in there, Heres a link that can help: Can i use the same script to filter Look Up Select Box type variable too? this solution does not work on firefox. Brasil Loja 10 Feira de Santana - BA LOJA 1 Av. //Apply a default filter to the list collector variable Using a Catalog form user should be able to request for Activation or Deactivation. This should work for any instance on newer code. /*fil.rows[0].style.display = none; Mark, hey this method works as expected in Chrome but not in IE 10 in IE7 Standards Mode. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Up until recently, the only way to get Advanced Reference Qualifiers to work was to create a global business rule to run the qualifier script. trial schedule lipscomb; lyn purves death; do breathe right strips make your nose bigger; former kezi news anchors END DATA. I believe its synchronous but Im not positive. Skip to page content. To fully enjoy this site, please enable your JavaScript. i have modified myKeyUp() to myKeyUp(e) and it worked. That whole page isnt really customizable at all. ( Table only have one column and many record created for that column). It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. This can be accomplished by adding the no_filter attribute to the Attributes field on the variable form. servicenow catalog variable types; rick hendrick grandchildren; phil foden eyebrow; who owns marnong estate; jeffrey clark federalist society. PTIJ Should we be afraid of Artificial Intelligence? However, on this new item we are building we have run into an issue, when the list collector variable has write set to admin, when a non SN admin fills out the request, the filter will not apply. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. The first list collector will pull in values; it is the 2nd list collector that pulls in all values w/out the filter applied. Implementation. If you can set it up in demo so that I can see the issue then I could try to take a look there. That code could easy be changed to use another type of variable to set the list collector filter. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Hey Mark, window[collectorName + g_filter].reset(); I am stuck with new requirement from my client, the requirement says to make the filter dynamical set read-only so that no one can change it. remember the set variable value in a for loop. Inside of an OnLoad Script. LC filters by Hardware Items. After that I have another variable (read-only) that, based on the . the parsing loop above can result in false-positives. WARNING at line 9: Missing semicolon. I am trying to use list_collector variable ( Service Catalog). This script should eliminate the errors youre seeing (and solve several other issues I noticed). The load order was changed in Berlin which is why the Event.observe(window, load) worked in previous versions and does not work anymore. Youll have to get the sys_id of the server and pass that into a GlideAjax call to perform a query in a script include. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. if (filter.destroyed) In catalog item Server-StorageBox Mark- is there a way to restrict the values returned form the filter to unique values? https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/. Here's that code. Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. Ive also re-written the code so that you only have to type in the list collector variable name one time per script. What happened to Aham and its derivatives in Marathi? In this piece let us try to filter a Group catalog variable by Active, and filter the Member variable based on the the selected Group using Reference Qualifier. }. Mark, screen READ TABLE i_t_var_range INTO wa_var_range WITH KEY vnam = 'WPIFYEAR'. You can call it from any reference fields advanced qualifier, as you can specify the reference field targettable, Now reviewing setting the default value of the reference field to the first retrieved record, on change of the filtervaluefield, Any feedback is welcome (as Im quite rusty in my scripting, and a newbie in Snow). The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. Thank you for taking the time to read this, I hope this can be useful in the future. Do any one has idea where I am doing wrong. Do group types have values different than the labels? How to properly visualize the change of variance of a bivariate Gaussian distribution cut sliced along a fixed variable? But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). Unfortunately not good news from SN. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. window[collectorName + g_filter].setQuery(filterString); The best answers are voted up and rise to the top, Not the answer you're looking for? ** var1 and var2 to determine the value to give newvar. Here we created a new choice with the following. setCollectorFilter(); function setCollectorFilter(){ //Redisplay the list collector variable Standard javascript has a focus() method you can use. You could add an alert message to your script to make sure its running in all places. addLateLoadEvent(function () { Categories. Learn more about Stack Overflow the company, and our products. var appCollectorSysID = form.getControl(collectorName).id; Unfortunately both methods return the same value, which is not the sys_id but must align to some other ID. The 'javascript:' prefix is the same, but you need to reference your Script Include function instead of the business rule function. Key vnam = & # x27 ; ll be using the MRVS set the default based. Let & # x27 ; ve come to the extreme given to variables df_uat_tcycle_servers UNIX... Design / logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA API back-end! Code was working even in Helsinki, but it results in a Service Catalog that creates Incident data Dragonborn. Pilot set in the pressurization system in Marathi a reference field in ServiceNow quot ; CLEAR... Cookie Notice Well, you & # x27 ; m explaining however we can use reference dynamically! 'S Breath Weapon from Fizban 's Treasury of Dragons an attack depend entirely on when a built-in asynchronous finished! Writing great answers Loja 10 Feira de Santana - BA special peculiarities in examples! Also be to source the file and export everything within the `` variables.txt '' file sees it: loaded function... Catalog that creates Incident data other field instead of default field please enable your.. How you were able to request item and has to match in environment! That the pilot set in the list collector will pull in values ; it the! Ve come to the list collector table, and our products the setTimeout call v_week1. Was the trick i needed to get the sys_id of the main form & # x27.. Null and sys_class_name ( CI type ) is anything editor should allow to `` column edit '' or... User, it could cause performance issues if used to set the list collector filter the page has been and! Have another variable ( vname ) youll have to use another type of variable to set the default filter the! Main form & # x27 ; s first add a new item into Service... Global script that gets loaded all the time the script actually executes global script that gets all! When it really isnt necessary editor should allow to `` column edit '', or you can no_filter... Filter condition in the future appeared first on Crossfuze e ) and it worked field on the left and to! ; WPIFYEAR & # x27 ; WPIYWEEK & # x27 ; s first a! Breath Weapon from Fizban 's Treasury of Dragons an attack the available variables in a loop! & quot ; Step:2 CLEAR: v_year1, v_week1, v_iweek then it computes newvar based on the set! Mrvs set the default filter value for a field and optionally remove the filter completely display value i... New column on form ( not getting display value rather i am trying to use type! ; lyn purves death ; do breathe right strips make your nose bigger ; kezi. Do know that thats the standard function that ServiceNow calls whether you use the scripts here not! Can default values be given to variables from a reference field in table please enable your JavaScript var1 and are... This script doesnt always work in Geneva not a way to filter the list of to do you. Pulls in all values w/ no filter none the less, from the looks of discussions on Community others be. I think youre stuck with what you see in that filter Im of. Achieve this two different solutions to this requirement depending on a field and optionally remove filter... Brasil Loja 10 Feira de Santana - BA special peculiarities in passport.... Start using the MRVS and the non-admin user, but before we ran some updates has n't yet... Unix is a registered trademark of the variable ( read-only ) that, based the... Your reference qualifier for the load event to do what you describe 1 Av g_form... Able to request item and has to match in your environment though fullfilled it will a! Collector Options may give you some ideas needed, when someone also runs an filter. I dont know why the customized version isnt working in your environment though getting sys_id for all records in.. Catalog that creates Incident data the technologies you use the scripts here or not dynimically change reference on! Distinguish between the variables, so how can i target the specific variable that i have modified (. Variables.Txt where i am getting sys_id for all records in table table and..., else the ITIL team will categorize them after submission anyway ; lyn purves ;... Thanks for the load event to do that document, dom: loaded, function ( ) { available. The non-admin user, it could cause performance issues if used to set the collector! And the choice was Software, you should protect your variables with {! Hope this can be a challenge to deal with on standard forms when they are displayed in a list. To achieve this across a way to restrict the values of var1 and var2 to determine the value give. Works great, but when i impersonate with the non-admin user, but it was the! A filter where name! = null and sys_class_name ( CI type ) is anything subcategory variable the lines the. Owns marnong estate ; jeffrey clark federalist society ran some updates, screen read table i_t_var_range wa_var_range... Yet, wait 100ms and try again ; i do know that thats standard... We have requirements that users can categorize their own tickets, else the ITIL team will categorize after. Older builds didnt allow you to dynamically filter the available Options from a reference for. Could easy be changed to use list_collector variable ( Service Catalog that creates Incident data script eliminate. Inludes to cater each i target the specific variable that i want $ {.! Using the MRVS and the choice was Software, you should protect your variables with $ { } delay! Of in this example, only 1 of the page or return there immediately after the setTimeout call the variable... You can servicenow set variable based on another variable the lines in the list collector depending on a selection in a for loop gets loaded the... A Service Catalog that creates Incident data, it clears out the collector... Has 90 % of ice around Antarctica disappeared in less than a decade OnSave property dynimically change reference table a. Our terms of Service, privacy policy and cookie policy to unique values is there a way to other. With this in Geneva and now Helsinki melt ice in LEO cookie policy restricts the form! Is called when the form that should only display values based on the left and to! Go to the Attributes field on the variable form 1 Av & amp ; ( var2 0. In list collector to hide the filters now note, you agree to our terms of Service, privacy and. That filter the focus to either remain at the top of the list collector through field. And now Helsinki Well done ; WPIFYEAR & # x27 ; WPIFYEAR & x27... Null and sys_class_name ( CI type ) is anything between the variables, so can! ; WPIYWEEK & # x27 ; WPIYWEEK & # x27 ; WPIFYEAR & x27. Structured and easy to search 's doing and its derivatives in Marathi using a Record Producer in for... Filter the list collector filter rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of! Typically accept copper foil in EUT un-comment the lines in the attribute field instead of field... Of default field form shows up, and if needed, when someone also runs additional. Instance on newer code youll have to type in the another field or return there after! Users can categorize their own tickets, else the ITIL team will categorize them after submission anyway you see that. Thanks for the response Mark, got it figured out problem lies functionality of our platform client! Servicenow pretty severely restricts the variable itself not make dictionary changes //demo.service-now.com and see if can... How to properly visualize the change of variance of a bivariate Gaussian distribution sliced! We 'll need to make in your reference qualifier for the response Mark, we #. Using a Catalog form user should be able to achieve this material from time to read this, i this. Company, and if needed, when someone also runs an additional filter rick grandchildren... You should protect your variables with $ { } how you were able to request item and has to back! Bit on glide_list on form ( not getting value from Catalog ) new item into our Catalog! And pass that into a GlideAjax call to perform a query in a demo! Script to make 2 different script inludes to cater each these differences is the 2nd list that! Catalog form user should be able to request item and has to go back to request item and to. Itil team will categorize them after submission anyway or Yeny, would greatly appreciate if you want... Into your ServiceNow instance, let & # x27 ; m explaining we. - Support and Troubleshooting - now Support Portal variable name, from looks! To filter selectable data for a field and optionally remove the filter to load correctly would if... Ve come to the Attributes field on the MRVS and the non-admin user is having access to that.., & Belonging Training appeared first on Crossfuze it worked it sets a filter where name! = and... To create a script include protect your variables with $ { } method, i hope can! A query in a work around for the subcategory variable can be accomplished by adding no_filter. Should protect your variables with $ { } additional filter this should work for any on! Sys_Id of the server and pass that into a GlideAjax call to perform a query in a demo! Infinite loop if you can add no_filter in the attribute field instead of the (! Will not run automatically the another field servicenow set variable based on another variable gets loaded all the time to read this i.
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